Ratchets Offroad is committed to providing our customers with the best products and customer service in the industry. As such, please make note of the following:
Service:
We strive to ship within the same business day if an order is received before 2 pm EST, otherwise we generally ship two days at the latest from the time an order is received. If there is an issue with inventory and there may be a longer delay, we will contact you. Custom orders may take longer depending on the build, please allow 10 to 14 days for any custom order.
All express orders (Next Day, 2-Day, 3-Day Select) must be placed by 2 p.m. EST (Eastern Standard Time) in order to be shipped on the same day. All express orders placed after 2 p.m. EST will be processed on the next business day. Please note same-day shipping is subject to stock on hand, if the product is out of stock, this may result in a shipping delay. While we strive to ship all express orders on the same day the order is placed within this criteria, same day shipping is not guaranteed.
Damage:
Please check your order upon receipt. Ratchets Offroad is not responsible for missing items if we are not notified within 10 business days of receipt. If an item(s) arrives to you damaged, do not accept it, or return in within 10 days.
Returns:
When returning items, We will need your name, invoice number, part number and the number of items you wish to return. After this process we can issue an RMA (Return Merchandise Authorization) to fill out and return with your items.
*Customers are responsible for paying for shipping costs upon returning the item(s).
*Item(s) returned within 30 days of purchase that are unused, unmodified and complete will be fully refunded minus the original shipping cost. Any items that appear to be used, modified, installed or incomplete will be exempt of the refund.
*Item(s) returned after30 days will be issued a 15-30% restocking fee and customers will be issued a store credit for the remaining balance of the item.
No returns accepted after 90 days.
- Wheels and tires that have been mounted, clearance or scratch-and-dent sales, custom fabricated or special ordered items, may not be returned.
Please contact us if you have any questions or concerns.
Cancellations:
If you intend to cancel your order for any reason, please do so within 30 minutes of placing the order. After normal business hours, when you cannot call and speak to a live Representative, please call our office (603-508-6585) first thing the next morning. We open at 8:00 AM EST.
You cannot cancel an order via e-mail. You must talk with a live sales representative over the phone to cancel your order. There will be a cancellation fee of up to 10% on all canceled orders. Ratchets Offroad reserves the right to cancel any order for any reason.
Some financial institutions may take up to 14 business days for a credit to be placed back in your account.